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When I put a hold on a book I get the message "no items requestable. request denied". What does it mean and what do I need to do to request the

When I put a hold on a book I get the message "no items requestable. request denied". What does it mean and what do I need to do to request the book? Thanks
Last Updated: Dec 23, 2017  |  341 Views
Topics: Catalog, Holds

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Thanks for asking! The answer depends a little bit on the book. There are some materials that don't take requests because they're reference books that never leave the library. There are some items that may appear in our catalog because we share database space with the Ralston library or Metro Community College that aren't available to Omaha Public Library borrowers - and believe me, if there was a better way to hide those, I'd jump at it. And sometimes it's a good old-fashioned software bug. I see it happen most often with new books coming into our system where Ralston has gotten their first copy and we're still waiting on our vendors to deliver - ordinarily OPL customers can request books as soon as they're "On order" and before specific books are attached, but the logic breaks when Ralston has a copy, so there's one book 'in the record' that our customers aren't eligible to request, even if we will have 20 or 40 copies of the book available soon. 

Feel free to reply here with the title and your library card (I'll set the thread to private if you choose to do so) and I'll see what I can see, or just give a call to 402-444-4800 and we'll get the item requested for you or at least get you a more complete explanation for this particular case.

Answered by Mark SorensenBookmark and Share

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