I have been in #2 position for DVD WHATEVER WORKS since 1/10/11. 4 copies are checked out without me being one of them. HOW DOES THAT WORK???
The short (embarrassing) answer is that it SHOULDN'T work that way! Your problem has been forwarded to the person who oversees our catalog system and he is looking into it.
We're sorry for your inconvenience. Hopefully you and the others on the waiting list won't be skipped in the future. As the copies get checked back in, they should get sent to you in the order they are received.