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I am having trouble downloading your eBooks. What should I do?

Last Updated: Jan 09, 2013  |  190 Views

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We are sorry that you are having trouble using our eBook collection.  So that we may help you, please let us know the following information:

• Your Name
• Your Library Card Number
• Your PIN
• Title of the book
• What eReader you use (Kindle, Nook, Sony Reader, etc.)
• Your Operating System (Windows 8, Windows 7, Mac OS X, etc.)
• Your Browser and Browser Version Number (Internet Explorer 9.0, Firefox 17, Chrome, etc.)
• Have you successfully downloaded a title before? If so, has anything changed on your system since then?

Also, if you're recceiving an error message, let us know the text of the error.

Answered by Julie KasparBookmark and Share

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