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I have a question about holds.

I see a fine for $1.00 for an expired hold on Perfectly Yourself. However, I was never notified that the book was available. In fact, I was wondering if I would ever be notified. Apparently not, since you released my hold. I never received an email or a phone call, however. The $1 would not bother me if I had heard from you.
Last Updated: Nov 23, 2010  |  82 Views

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Sorry you didn't get notfication of your hold!  We waived the fine since you didn't get the notice.  Looking at your record, we noticed that we have a different contact number for you , which might be the cause of the problem.  (We edited out most of your personal info above since it's viewable by the public) 

The next time you are in if you can verify which number you would like us to use, we can double check to make sure we have the correct information.  We can also send notifications to your email address - just let us know which is best!

Answered by Russ HarperBookmark and Share

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