I have a question about holds.
Sorry you didn't get notfication of your hold! We waived the fine since you didn't get the notice. Looking at your record, we noticed that we have a different contact number for you , which might be the cause of the problem. (We edited out most of your personal info above since it's viewable by the public)
The next time you are in if you can verify which number you would like us to use, we can double check to make sure we have the correct information. We can also send notifications to your email address - just let us know which is best!