download reserved book
Thanks for your question!
Once you place an item on request, it actually skips the cart part altogether, and just gives you a download link. If you log in to your account on our website, the link should be able to be found under Hold Requests.
Do you browse and download on your reader itself, or use your PC to transfer books? I'd give you the next step, but the process is slightly different depending on what devices and software you normally use.
Please let me know if you need more help. To help me give you the right answer, please include what kind of reader you use, as well as how you normally get books for it.