I have returned a book, but it still says I have it and it is due in my account.
You can either call your local branch or let us know what your library card number is, the title, and all libraries you could have returned it to. We can check your record to make sure the item is still checked out on your record. If so, and you remember returning it, we can set the item status to "claimed return" which stops all action. We will then set in motion a search of all relevant library branches for the item. If the item is found, we check it in and there are no fines. If it is not found, we make a note that we looked for it but couldn't find it. The item remains in "claimed return" status with no accruing fines.