How can I get reset for checking out when it states I have max items, but I really don't have any?
Thanks for your question! If there is a download problem we do have the ability to reset your account. We would need your card number in order to do this.
You can post this information in another question on our site or contact me, Russ Harper, at the Washington Branch at 444-4849 during our business hours (or via email at firstname.lastname@example.org). I'd be happy to forward your information to get the problem fixed.