Skip to Questions

AskOPL - If you have questions, we have answers!

Q

Today, as I tried to log in, I was unable to do so because my password was incorrect. I log in often with the pin stored when using this

Today, as I tried to log in, I was unable to do so because my password was incorrect. I log in often with the pin stored when using this computer. What's going on? It would also not accept my bar code.
I have easily accessed this account for years with no problem.
Last Updated: Oct 11, 2017  |  3 Views

Was this helpful? 0   0
A

Answer

Thanks for asking! The library account associated with your email address is in good standing and not in need of renewal, so that's not the cause of the trouble. I would recommend that you begin by re-entering the library card number and PIN "from scratch", so to speak - I've had patrons get stuck before when their web browser's autocomplete had saved an extra space or stray keystroke in their stored login. 

Did you by any chance have to replace your library card recently? Might also check to be sure that the barcode you're using to sign in is the most recent one associated with your account. 

The next step after that would be to try resetting your PIN, even if you're confident you know what it is - you can try this form, which will send a PIN reset link to your email, or staff at your neighborhood library can take care of you in person with a photo ID.

Those are my best recommendations, sight unseen. Please let us know if you continue to have trouble getting signed in, and don't hesitate to ask for help at your neighborhood branch or give us a call at 402-444-4800. 

Answered by Mark SorensenBookmark and Share

Other Answers / Comments (0)


    Browse by Popular Topics

    View All Topics

    Related content from Resource & Research Guides