I've placed a hold on the DVD of the third season of the Sopranos. Can I pick it up at your Millard branch?
Thanks for asking! I checked the staff side of our catalog based on your email address; your hold is already set to be picked up at Millard
It is possible that the "Single-Click Hold" option was activated on your account and made Millard your default. Our catalog vendor offers it as a time-saver for people who always pick up their items at the same location. Here is a screenshot of a check-box that appears when you place your hold... it's not hard to turn on with an unintentional click:
When a user has the Single-Click Holds feature enabled, the system automatically assigns the hold to be picked up at the library identifed as their "home library" or "preferred pickup location."
If you prefer to be able to choose your pickup location each time, look for the "My Account" button at the top right corner of any page of our website or catalog. Go to "My Settings", and sign in with your library card if it asks you to. Scroll down until you see Account Preferences: Holds and Pickup Location. You may see text that says: