What happened to the link that allowed you to schedule a time with a tech specialist? I need to do this to have help downloading my free Windows
Omaha Public Library has discontinued its computer classes; not enough people were actually attending to make it a good investment of staff time. But the Do Space library at 72nd and Dodge Sts. can help you with this. Their phone number is 402-819-4022 and their webpage is http://www.dospace.org/. (It is a free library also.)
I hope this helps!