My Account shows that I still have checked out a magazine issue that I returned. What is the procedure for clearing this up?
Probably the best way to fix this is to call your library, be prepared to give the librarian your card number and PIN. We can check your record to make sure the item is still checked out on your record. If so, and you remember returning it, we can set the item status to "claimed return" which stops all action. We will then set in motion a search of all relevant library branches for the item. If the item is found, we check it in and there are no fines. If it is not found, we make a note that we looked for it but couldn't find it. The item remains in "claimed return" status with no accruing fines.