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I have been using Fregal lately...sometimes successfully, often not. Currently, it says I have used 4 of my 4 downloads when I didn't download

I have been using Fregal lately...sometimes successfully, often not. Currently, it says I have used 4 of my 4 downloads when I didn't download any this week due to frustration with the site. I have them sent to my desktop and then to be opened with my iTunes account. Sometimes this works, but it says now that the songs cannot be located. How can I rectify this situation???
Last Updated: Aug 04, 2015  |  42 Views

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Thanks for asking! Unfortunately, on the download limit I have no solution to offer you aside from waiting for the meter to reset, which should take place each Sunday at 9PM. The extremely tight controls on that are part of the music publishers' requirements to give our users (relatively) free access to the Freegal music collection. 

I'll copy a couple of paragraphs from the Freegal FAQs that may help troubleshoot pieces of the issue you're experiencing: 

How do I download a song?

When you've selected a song, click on the "Download Now" link next to your chosen song. At the prompt, select "Save" and choose where you want to save the song.

If you're not presented with a prompt, try right-clicking the link and choosing the option to save the link (e.g. Save Target As, Save Link As, Download Linked File, etc.). This will let you choose where to save your song. If you do not or cannot choose the location, your song could be saved anywhere, depending on how you have your web browser and computer files set up. If you're not sure, find out before you download to save time and frustration.

(Note: Any time you click on the "Download Now" link, even if you decide to cancel it, the download will count towards your weekly allotment.)

Why does the counter say I've downloaded 3 songs when I'm sure I haven't?

You may have started a download then changed your mind and canceled it. Once you click the "download now" button, it can't be reversed. It will count towards your download limit even if you cancel or choose "play" instead of "download." To avoid this, please use the song samples to ensure you are downloading a song you want in your music library. We cannot credit a download.

How does the recent downloads functionality work?

On the left hand side, under "My Downloads", you will see "Downloads." Here you have the ability to re-download a previously downloaded song up to two more times within 2 weeks from the original download for reinstall purposes, in case your connection timed out. This re-download will not count against your download totals.

Now, back to non-prewritten answers: If you've downloaded the songs successfully to your Desktop and opened them in iTunes, but then later iTunes can't locate them... Have you moved the files off your Desktop to another folder or your default iTunes music folder? Looking for users with similar troubles, it sounds like iTunes doesn't track those changes easily, especially in Windows versions. This Apple discussion forum post is the most concise treatment of the issue I could find, which says something in itself. 

At any rate, if you continue to have trouble please feel free to give us a call at 402-444-4800. Though there's fairly little we can do for true technical support on Freegal, we may be able to give you suggestions for where to look. 

Thanks for using AskOPL! 

Answered by Mark SorensenBookmark and Share

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