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Q

I've placed an item on hold. There are two copies checked that have been checked out for months with neither being returned.

Will the library under any circumstance consider notifying the patron(s) about returning the item(s)? When is an item considered lost/missing? In other words how long does the library wait before following up on unreturned items. How much longer may I have to wait before getting an item that was placed on hold with a status of 1 of 1 hold and no copies being returned? Thanks.
Last Updated: Nov 10, 2011  |  56 Views

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Answer

Thanks for your question.  The library does make every effort to get items returned.  We send out notices near the time an item is due as well as follow up with reminder notices at certain periods after items are late and, eventually, considered lost.  Items are considered lost in our system 9 weeks after their due date, or roughly 6 weeks after they have reached the maximum fine.  The patron is then responsible for the replacement cost of the item as well as their fines, plus a $5.00 processing fee.

If we still get no response we may refer the person's information to a collection agency. This company is a 'friendly' collection agency which specializes in library acounts.  However, if a person moves and leaves no forwarding address or changes their email account or phone number, it does make it harder to contact them about their books and fees.

Depending on what you have requested, we may be able to order replacement copies if it's an item that is still in print and will continue to have heavy use.  If not we can always request an interlibrary loan for you where we would be able to get it from another libary system.  Check the link or with your local branch for details.

Answered by Russ HarperBookmark and Share

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