Why are my holds taking so much more time than they used to?
When we migrated to the new computer system in September some of the report processes for running lists of requests and searching for items were not functioning properly. In addition, many items that were actually missing migrated to our new system as “available” which meant that customers were requesting items that were not actually available. These factors may have contributed to the delay in filling your requests quickly. We have in the past two weeks solved many of these issues and have also instigated a follow-up process for items which are not found on our shelves on the first search.
However, if you request an item that says “checked in” or “available” and your hold is not filled promptly, please contact the library immediately so we can do a follow-up search and, hopefully, resolve the problem quickly.
Thank you for your concern and your patience as we continue to fine tune the new system to work as efficiently as possible.