Website says I have a fine of $12.60 for a dog chewed spine. Actually it fell off the top of my car. I think the spine is okay but the outside
Thanks for asking! Generally speaking, if a book is damaged enough that it's no longer fit for circulation, the damage fee will be for the replacement cost of the item - a 'broke it, buy it' kind of approach. The thing that doesn't always make sense to folks is that the book doesn't have to have a snapped spine or severe water damage to be unfit for use - damage that might make the book unattractive to another borrower or keep someone from taking it home can still deny the book its intended purpose.
That said, I always encourage folks to talk to the library that has the damaged item and applied the fine. You can take a look at the book with the clerk who handles the problem items or the branch manager, talk about why the fine was charged, and explain any extenuating circumstances. It's best to figure these things out in person, or at least over the phone to the right people.
If you'd be willing to email back with your card number or call 402-444-4800, we can look up your account and see which library has the book and figure out who you'd want to contact to discuss the fine. Again, thanks for contacting us!