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I put a hold on an item and it showed up as "taking it". Then I checked under my holds and it had disappeared . I tried again -- same thing.

I place holds often. I tried to place a hold on Rawhide, Season 3, part 1 and Rawhide, Season 3, part 2. It took it, but then it did not show up in my holds account, anywhere. It also did not say, HOLD SUCCESSFUL, as it usually does. Help.
Last Updated: Dec 23, 2017  |  17 Views
Topics: Holds

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Answer

If this just happened in the last day or two, it is because the library database was down for some hours and is still not processing holds properly. They are working on it right now. If you provide your library barcode, I can see if the hold appears on the staff side. If not, you can try placing the hold again later today or tomorrow.

Sorry about the inconvenience!

Best wishes,

Martha/Main Library

Answered by Martha GrenzebackBookmark and Share

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